Blue Apple Bus Frequently Asked Questions

Ticketing

Check My Ticket

Check My Ticket is a service that Blue Apple passengers can use to check their existing bus ticket(s) by providing the email address and booking number, or Pass Card number associated with their order. Check My Ticket provides passengers with ticket information such as expiration date, purchase date, pickup/drop off location, and remaining scan quantity. Passengers can also re-email their unused, unexpired tickets to themselves if the original ticket email is misplaced or deleted.

Children's Tickets & Fares

All unaccompanied children shall be charged full fare. Child tickets are offered to/from Logan Airport. Children under 12 will be charged a reduced rate when accompanied by an adult (18 years of age or older).

When purchasing a child ticket, an adult ticket must be purchased at the same time; child tickets cannot be purchased standalone. Unaccompanied children will be charged the adult fare. Bus operators reserve the right to verify the child’s age upon boarding the bus.

Car seats are not required by law for infants/children however insurance carriers strongly recommend there use. 

Commuter Benefits Programs

Commuter benefit debit & credit cards can be redeemed for Blue Apple bus tickets.

This is a national employee benefits program that reduces the cost of commuting by public transportation. The commuter benefits program can be provided as a fringe benefit (your employer can subsidize your commuting costs. tax-free, up to $300 per month). This benefit program can also be provided as a pre-tax deduction from an employee’s salary (your employer can allow you to set aside pre-tax dollars, up to $300 per month, to pay for your own transit costs).

For more information on the commuter benefits program contact:

Commuter Benefit Solutions (Edenred): 800-531-2828 (http://www.wiredcommute.com)

Wage Works: 877-924-3967 (https://www.wageworks.com)

Tax-free commuter benefits can be structured as an employee-funded, tax-free payroll deduction; as an employer-funded benefit; or the costs can be shared by employer and employee. The benefit can be delivered in the form of terminal-restricted debit cards, or through a reimbursement model under specific conditions defined by the IRS.

Customer Accounts

Blue Apple customer accounts provide passengers with the ability to save credit cards for future purchases and look up historical ticket purchases. Please note that an account is not required to purchase tickets.

To register for a Blue Apple account simply navigate to our account registration page. Complete the registration form and click the activation link in the email sent to the email address inputted during the registration process. Once the activation link has been clicked, you are all set! You can use your new account to make a ticket purchase.

To save your credit card information for a future purchase simply create an account, then click the Credit Cards button on the top banner once logged in. From there, click Add Credit Card and fill out the form.

Tickets

Tickets can be purchased online through this website. Drivers cannot sell tickets or accept cash, so be sure to purchase all tickets before the scheduled bus time and prior to boarding. Service charges will be assessed on all purchases and sales channels.

Tickets are flexible meaning they can be used at any time, on any bus, prior to the expiration date noted on the ticket.

When purchasing on our website, tickets will be sent to your email address. The email includes a PDF attachment of your full ticket and picture attachments of each QR code (each applies if you bought multiple tickets). Be sure to check your spam/junk folder if you did not receive your ticket.

Please note that advance ticket purchases are not a reservation for any particular date or trip and can be used at any time prior to their expiration.

One-way tickets are valid for 60 days from the date of purchase. Round trip tickets are valid for use at any time within 6 months (180 days) from the date of purchase and are not valid for shared use. When purchasing multiple one-way or round-trip tickets, only one passenger needs to input their information to process the ticket purchase. We do not ask for, nor do we allow putting multiple names on a single order.

Children under 12 will be carried at a reduced rate to/from Logan Airport, only when accompanied by an adult, 18 years or older. When purchasing online, an adult ticket must be purchased at the same time; child tickets cannot be purchased standalone.

Unaccompanied children will be charged the adult fare. Bus operators reserve the right to verify the child’s age upon boarding the bus.

If you have lost or misplaced your ticket, or the QR code is illegible, please purchase a new ticket prior to boarding and direct all inquiries to [email protected].

Payments & Refunds

Apple/Google Pay & NFC Payments

At this time we do not offer support for Apple/Google Pay or NFC payments on our website.

Connecting Services

Blue Apple Bus Company is not responsible for any delays and missed connections caused by conditions beyond our reasonable control including but not limited to breakdowns, equipment failure, accidents, and road, traffic, or weather conditions.

Blue Apple Bus Company is not liable for any inconvenience, loss, damage, delay, or expense caused as a result of any delays. Please allow sufficient time, when planning your trip.

Credit Cards

We are pleased to accept all major credit cards at all sales locations. All credit card transactions on our website are encrypted.

Credit Card Processing Error (AVS REJECTED)

The AVS error is generated by your credit card provider to protect you from credit card fraud & does not originate with our card processor/sales portal.

  • When purchasing online be sure to only put in the numbers of the card (no spaces or dashes).
  • Be sure that the name entered exactly matches the name on the credit card including punctuation (if your middle initial is on your card, include it as part of the cardholder’s name).
  • Use the drop-down for the expiration month and year.
  • Be sure you have your most current security code for the card (3 digits from the back of the card – 4 digits on the front of the card for American Express).
  • Make sure the billing address & zip code are entered exactly as noted on your monthly statement.
  • Many credit card providers also require the address entry to be properly capitalized.
  • Be sure to check off that you have accepted the Terms & Conditions. When accepting the Terms and Conditions, you must scroll to the bottom of the T&Cs box and click “Agree” to proceed.
  • If you are still encountering problems, first try clearing the browser history on your device then give us a call (Mon – Fri 8 AM – 4 PM).

Fare Adjustments

In the event of disagreement with a customer service agent, please pay the fare he/she requests and communicate via email to [email protected].

If you have lost or misplaced your ticket, or the QR code is illegible, please purchase a new ticket prior to boarding and direct all inquiries to [email protected].

Refunds

Please fill out the form on our contact page to request a refund.

A refund fee per transaction will be assessed on all refunds made.

Tickets will be redeemed to the original purchaser at the fare paid (less a minimal refund fee, per transaction) when no portion of the ticket has been used. Tickets that have previously been redeemed for travel do not have any refund or monetary value. Any misplaced, lost, or stolen ticket is not able to be refunded or replaced. Tickets will be redeemed provided that they are presented before the expiration date. Expired tickets are non-refundable.

Refunds will not be issued due to delayed departure and/or arrival times as these cannot be guaranteed as both can be affected by several factors including weather, traffic, and other conditions beyond our immediate control. Blue Apple Bus Company is not liable for any inconvenience or expense caused as a result of such a delay. In addition, Blue Apple Bus Company is not liable for any other travel expenses caused by a delay.

Seating & Reservations

Reservations

Blue Apple Bus Company does not accept reservations.

All transportation is on a “first-come, first-served basis”. We will make every effort to accommodate all passengers during peak travel times but cannot guarantee seating.

Tickets may be purchased in advance, but do not guarantee a seat on any particular date or at any specific time. Please arrive 15-30 minutes before departure. If you are traveling with a group of 10 or more people, please contact our operations department at 617-773-9403 so we can make the necessary arrangements to accommodate you.

Seating

Seats are for ticketed passengers only on a first-come, first-served basis. No reservations. Tickets are not date or trip-specific, therefore purchasing tickets in advance does not guarantee seating.

Passengers may only occupy one seat for travel and seating cannot be utilized for luggage storage and/or extra seating space. Passengers requiring extra seating space must pay for each additional seat at full fare. All seating is without regard to race, color, creed, national origin, or any other protected characteristics.

Customer Notifications & Service Cancellations

Service Notifications

In the event that conditions warrant the cancellation of bus service, notice will be posted on this website, as well as on Twitter.

Accommodations & Accessibility (ADA/Title VI)

Americans with Disabilities Act (ADA)

If you have a disability, we’ll do everything we can to help you have a comfortable journey with Blue Apple Bus Company.

While some disabilities and needs may be obvious, others are not, and you may be served by several different representatives along the way. It is essential that you ask for assistance at each location where you need help (including each driver if you have different drivers for multiple legs of your trip).

Blue Apple personnel will gladly provide assistance to reasonable requests. If you would like to speak to someone about your needs or rights, please contact us at 617-773-9403.

If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please click here to obtain a complaint form or send a written statement to us at:

Blue Apple Bus Company
Attn: Title VI Program Coordinator/ADA Specialist
439 High Street, Randolph, MA 02368

Please remember to include information that would assist us in resolving the complaint such as:

  • A detailed description of the incident including location, time, and date.
  • Names and descriptions of any person who you believe did not provide you with proper assistance.

 

Click here for a copy of our nondiscrimination statement.

Handicap Accessible Transportation

Reservations are not required for transportation on Blue Apple coaches.

Although all of our coaches are equipped with wheelchair lifts & we can generally accommodate your travel needs on all trips, passengers requiring wheelchair accessibility are advised to call ahead at least 24 hours prior to your trip. This will help to assure that the bus can be properly prepared in advance. In this way, the trip will not be delayed while seats are moved, and previously boarded passengers are relocated.

Please note that a maximum of 2 mobility devices can be transported on any given trip.

How to Obtain Assistance
1. Call Blue Apple at 617-773-9403.
2. Provide the agent with information about your specific travel needs and schedule.
3. We will confirm the bus schedule with you, and make preparations such as moving seats in advance of your trip.

Information on Lift-equipped Buses: Per the manufacturer’s specifications, the average recommended maximum lift capacity cannot exceed 600 pounds. In addition, the mobility aid can be no more than 30 inches wide and 48 inches in height.

Music & Entertainment Devices

Radios and/or other sound equipment are permitted only when used with ear plugs so as not to inconvenience other passengers.

Restrooms

All Blue Apple coaches are equipped with restrooms, for your convenience.

Service Animals & Pets

Dogs, Cats, Birds, or any other pets will not be transported.

ADA-certified service animals (any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability and accompanying said person) are allowed on Blue Apple Bus Company buses. These animals may not travel in the aisle or occupy a seat and are the responsibility of their owner and must be under the control of their owner at all times. Blue Apple Bus Company reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers and or company personnel.

Emotional support animals or comfort animals (being used as part of a medical treatment plan as therapy animals) are not considered service animals under the ADA. Although these animals provide companionship and can help with depression or anxiety, they do not have specialized training to perform tasks that assist persons with disabilities. As such, these animals are not covered by federal laws protecting the use of service animals.

Wi-Fi

All Blue Apple coaches are equipped with free Wi-Fi. Please note that the Wi-Fi onboard our coaches is intended to be used for light web browsing, viewing email and low bandwidth applications. It is not intended to be used for HD/4K streaming and other high bandwidth applications.

Passenger Behavior & Refusal of Service

Alcohol & Drugs

Blue Apple Bus Company reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care of himself or herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers.

Cell Phones

Cell phone use is discouraged on coaches out of respect and courtesy to your fellow passengers and due to the confined space, however, no laws are governing their use in public places. We ask that any calls be limited to situations where a quick message is necessary.

Cigarettes & E-Cigarettes

Smoking (including e-cigarettes and smokeless cigarettes) is prohibited on all Blue Apple properties including stations & buses. Passengers are also not permitted to consume or bring alcoholic beverages or narcotics on board.

Eating & Drinking

No open containers of food or beverage are allowed on Blue Apple coaches.

Passenger Rules & Code of Conduct

Schedules

Schedule Format

AM times are shown in regular type. PM times are in bold.

Our schedules are intended to be read up and down. Think of a timetable as an aerial view of a highway. Vehicles on the right would be traveling toward the top of the picture. Vehicles on the left would be traveling toward the bottom of the picture. 

Schedule Adjustments

We take every precaution to publish correct schedules, however, the times shown cannot be guaranteed. Blue Apple Bus Company shall not be held liable for consequential or incidental damages for errors, omissions, loss, damage or delays, including but not limited to weather delays. All schedules shown herein are subject to change.

Blue Apple Bus Company is responsible only for transportation on its own lines in accordance with applicable tariffs & limitations. We assume no responsibility for any acts or omissions of others, including interline partners, except as imposed by law.

Parking, Directions & Exit Numbers

Directions

Mansfield MBTA Commuter Rail Station | 1 Crocker St, Mansfield, MA 02048

The Mansfield MBTA Commuter Rail Station is located in downtown Mansfield on Crocker Street.

From 95 North take exit 13A to merge onto MA-140N, then take a right onto MA-106 (Chauncy Street). Follow Chauncy Street and take a left onto North Main Street, North Main turns into Oakland Street, take a left onto Mansfield Avenue and the MBTA station will be directly in front of you.

Logan Airport Pickup/Dropoff Information

At Boston Logan International Airport buses depart each airline terminal on the lower level outside the baggage claim areas, at the sign that reads “Scheduled Buses”, in the orange zone. Buses begin their trip through the airport at Terminal A, then stop at each terminal as they progress through the airport, so depending on your terminal, the bus may be a few minutes later than the time posted on the schedule.

Terminal A | (Delta, WestJet) | exit door A105 | the stop is just to your right

Terminal B | (Air Canada/American Airlines, or B1) | exit door B101 | the stop is right in front of the door

Terminal B | (Southwest/Alaska Airlines/Spirit, United or B2) | exit door B115 | the stop is just outside the door

Terminal C | (Cape Air, JetBlue) | exit door C110 | farthest door to the right from baggage claim

Terminal E | (International Airlines) | exit door E107 | the stop is just outside the door

MassDOT Highway Exit Renumbering Project

Starting January 1, 2021, MassDOT will be renumbering the exits on all the highways in Massachusetts.

Please visit the dedicated project page for more information.

Parking

Mansfield MBTA Commuter Rail Station

Blue Apple customers boarding at the Mansfield MBTA Commuter Rail Station can park at the Foundry Parking lot located on Howe Street in Mansfield. The parking lot is within walking distance from the Commuter Rail station. Venmo is the accepted method of payment and is controlled and accepted by lot ownership. When paying for parking using Venmo customers are required to enter their car make, model, and license plate number in the “What’s this for?” section.

Parking is available on a first-come, first-served basis for a fee. Daily parking is $10 and monthly parking is $80. Overnight parking is allowed; however, the lot is not monitored by camera surveillance.

The Venmo QR code for the Foundry Parking Lot is located on this page.

Canton Park & Ride

Free parking in any of the 120 available parking spaces. Overnight parking is not allowed. Cars must be removed by midnight, or they may be towed away at the owner’s expense. The Canton Park & Ride lot falls under the jurisdiction of the MassDOT Highway Division.

Luggage & Personal Property/Lost and Found

Baggage

Baggage will not be checked on Blue Apple Bus lines. Be sure to identify and claim your bag, prior to leaving the bus stop. As an added precaution, make sure all baggage has an identification tag attached on the inside and outside. Please note that there is no liability for unchecked baggage and/or personal belongings.

Blue Apple Bus Company is not liable for any lost, stolen, or damaged personal belongings. All full-size baggage will be transported in the baggage compartments. Baggage is limited to 2 pieces per adult ticket and 1 piece per child ticket. No baggage will be placed in/on seats in any manner as to occupy space thus preventing a paying passenger from a seat. Baggage will also not be placed in the aisles.

For the health & safety of our employees, the weight limitation on baggage is 50 lbs. per bag. Excess baggage (anything over 2 bags per adult) will be carried for a minimal fee per bag. Please note that extra baggage tickets can be purchased standalone on our website.

Carry-on bags are limited to 1 piece and 25 pounds maximum, per person, and must be placed in the overhead racks or under the seat in such a manner as not to endanger other passengers. Carry-on bags count towards the 2-piece baggage limit. A passenger may also carry one personal item (briefcase, purse, lunchbox, etc.) on the coach.

Hoverboards, electric bikes, and electric scooters are prohibited on all Blue Apple properties including stations & buses.

Battery powered (including lithium batteries) mobility devices for disabled passengers are allowed on the bus per ADA regulations, provided that the battery is either turned off or disconnected.

Bicycles

Bicycles may be carried in the baggage compartments when there is sufficient room after all other baggage has been loaded at the owner’s risk (Blue Apple Bus Company is not responsible for damage to any bicycles, boxed, or unboxed) at the prevailing tariff rate. Bicycles must be carried in a separate baggage compartment or placed in such a manner as not to damage any baggage or express in any way. There is no guarantee that bicycles will be accepted by connecting carriers. In addition, connecting carriers may require that bicycles be boxed.

Bicycle tickets can be purchased on our website. Please note that bicycle tickets can be purchased standalone on our website.

Hoverboards, electric bikes, and electric scooters are prohibited on all Blue Apple properties including stations & buses.

Battery powered (including lithium batteries) mobility devices for disabled passengers are allowed on the bus per ADA regulations, provided that the battery is either turned off or disconnected.

Lost & Found

If you leave any personal article on a bus, report your loss to the nearest agent or send an email to [email protected] as soon as possible. You may also fill out the form on the contact page of our website by selecting “Lost and Found Inquiry” as the reason for inquiry.

Please provide a full description of the article, the date of loss, the point between which you traveled, and the time of day, as well as your name and a method for us to contact you. We cannot, of course, be responsible for articles left on coaches or inside terminals, but we will make every effort to recover your property for you.

Customer Service & Feedback

Compliments & Complaints

Please send us a detailed letter, or an email addressed to our customer service department. Include the date, location, and time of the incident, the bus number (if applicable), and a description or name of the person/personnel involved.

Unsigned correspondence and/or correspondences without a valid return address and telephone number cannot receive a response; nor can appropriate action be taken in the case of a complaint.